Top Questions to Ask Your Local Removalists

Moving house is a big task, and choosing the right removalists can make all the difference. With so many options available, it helps to know the right questions to ask before making a decision. Whether you're moving locally or interstate, ensuring your belongings are in good hands is a top priority. A well-prepared removalist can help minimise stress and make the transition to your new home as seamless as possible. To help you make an informed choice, we've compiled a list of essential questions to ask your local removalists before booking their services. These questions will help you gauge their reliability, professionalism and suitability for your moving needs.

How Much Experience Do You Have in the Industry?

Experience matters when it comes to handling furniture, fragile items and the logistics of moving. Established local removalists with years of experience are more likely to provide efficient and reliable services. Ask how long they have been in business and whether they have experience with moves similar to yours, whether it's a small apartment or a large family home. An experienced removalist will have encountered various moving challenges and developed effective solutions, ensuring a smoother relocation process. Their expertise can also help prevent common moving mishaps, such as damaged furniture or lost items.

Do You Offer Transit Insurance?

One of the most important questions to ask your local removalists is whether they offer transit insurance. While reputable removalists take great care in handling and transporting your belongings, accidents can happen during the move. Having transit insurance ensures that you're financially covered in case of unexpected damage or loss. It typically covers items during the transportation process, providing protection for everything from furniture to fragile goods. This can be especially valuable if you're moving valuable or sentimental items.

Do You Provide Packing Supplies?

Packing can be one of the most time-consuming parts of moving. Some local removalists offer professional packing supplies to help make the process easier. Ask what materials they provide, such as boxes, bubble wrap and packing tape, and whether they offer specialised packaging for fragile or valuable items. Quality packing materials can make a significant difference in protecting your belongings during transit. Having the right supplies ensures that your items are secure and reduces the risk of damage.

What Type of Vehicles and Equipment Do You Use?

The right equipment ensures a smooth and secure move. Ask about the types of trucks they use and whether they have tail lifts, trolleys and protective padding to keep your belongings safe during transit. If you have bulky or heavy items, such as a piano or pool table, confirm they have the necessary tools and expertise to transport them safely. Modern, well-maintained vehicles and equipment indicate a professional approach to moving, reducing the risk of delays or damage due to vehicle breakdowns or improper handling.

Can You Provide a Quote?

A quote helps avoid misunderstandings and unexpected costs. Ask for a detailed breakdown of charges, including labour, transportation and any additional services. A transparent pricing structure allows you to budget effectively and compare removalist services to find the best value for money. Make sure the quote includes everything discussed, so there are no surprises when it comes time to pay.

How Do You Handle Fragile or Valuable Items?

If you have fragile or high-value items, such as antiques, artwork or electronics, ask about their handling procedures. Do they use specialised packing materials? Are there additional charges for delicate items? A reliable removalist should have strategies in place to protect your valuables. Proper packing techniques and careful handling are essential to preventing damage, so make sure the removalists have experience with items that require extra care.

Do You Offer Storage Solutions?

Sometimes, a move doesn't go exactly as planned, and you may need temporary storage. Ask if they provide secure storage options and whether these facilities are climate-controlled and monitored for security. Having access to storage solutions can be useful if you face unexpected delays in moving into your new home. Whether you need short-term or long-term storage, a reliable facility can provide peace of mind knowing your belongings are safe until you're ready to move in.

Do You Offer Interstate Moving Services?

If you're moving beyond your local area, it's important to ask if the removalists offer interstate relocation services. Some companies specialise in local moves, while others have the capability to transport your belongings across state lines efficiently. Understanding their interstate moving process, estimated timelines and any additional costs will help you prepare for a smoother long-distance move.

Are There Any Items You Won't Move?

Certain items, such as hazardous materials or perishable goods, may not be allowed in a removalist truck. Ask in advance if there are restrictions to avoid last-minute issues. This will help you make alternative arrangements for any prohibited items and prevent delays on moving day. Knowing these limitations in advance will ensure you comply with safety regulations and removalist policies.

How Do You Handle Unexpected Weather Conditions?

Bad weather can impact your move. Ask how they manage rain, extreme heat or storms and whether they have any contingency plans in place. Professional removalists should have strategies to protect your belongings, such as using waterproof covers, delaying loading if necessary or having alternative transport routes.

How Do You Handle Large or Bulky Items?

Items such as pianos, pool tables and large appliances require special handling. Ask whether the removalists have experience moving bulky items and if they have the right equipment to do so safely. This can prevent damage to both your items and the property during the move. Professional removalists should use trolleys, padding and lifting straps to manage heavy items carefully, ensuring they arrive in good condition.

Can You Provide References or Customer Reviews?

A reputable removalist should be able to provide references or direct you to online reviews from past customers. Reading testimonials can give you insight into their level of service and reliability. Checking reviews can help you avoid unreliable companies and give you peace of mind that you are hiring professionals who deliver quality service.

What Measures Do You Take to Prevent Damage During the Move?

Protecting your belongings during transit is essential. Ask about the steps removalists take to prevent damage, such as wrapping furniture, using padding and securing items properly in the truck. Reliable removalists will take extra precautions to keep your belongings safe throughout the move.

Choosing the right local removalists is essential for a smooth and stress-free move. By asking these key questions, you can gain confidence in your decision and avoid unexpected challenges on moving day. A well-prepared removalist can make all the difference in reducing the hassle of relocating, allowing you to focus on settling into your new home.

With 40% of people in Australia moving house every five years, according to the Australian Government Centre for Population, having a trusted removalist by your side makes all the difference. Whether you're relocating across town or interstate, taking the time to ask the right questions will help you find reliable professionals who can handle your move with care and efficiency. By doing your research and choosing an experienced and professional team, you can make your move as seamless and stress-free as possible. Get in touch with O’Grady's Transport & Removals today to work with our experienced team.